Ellen Wolff Photography is totally committed to quality and satisfaction. At every step during the process the client has an opportunity to approve the final product.
Due to the custom nature of these products, all sales are final.
Printed remakes are offered if there was a manufacturing defect, or damage to the print caused during shipment & delivery. Custom albums are final sale. Custom retouching (head-swaps, object removal…) is a non-refundable service. Downloads are non-refundable and are Final Sale Only.
Addendum: In this economy and because we are now in the Digital Age I am experiencing an increased demand for digital copies. Everyone knows that I have been very reluctant to offer digital files as a standalone product. It is with much hesitation that I have begun to do this. It is important to note: When full resolution files are purchased alone, without a professional print, the client is fully responsible for understanding color management tools and it is suggested that you color calibrate your monitor. No online or telephone support will be available due to color matching issues. For example: the photos on my blog look better than the high resolution files you just downloaded and opened on your home computer or iPad. It is for this reason I highly recommend ordering your prints from me instead of from your local mini kiosk or consumer level supplier. No refunds are offered for digital products.